The Fitbit Community

How do I set up an Ace 2?

How do I get to set the ace 2 up I got one for myself and my mom am trying to set it up but it seems impossible Moderator Edit: Clarified subject.

Kids Ace 2, charging, syncing but blank screen

Hi all,My daughters ace 2 is fulling charging and is syncing however the screen remains blank. I have looked for advice in the forum and followed the advice to changed the clock face and restarting. When restarted the screen gives the smile face but ...

Ace 2 problems

I can't switch from parent view to kids again

Ace 2 button stuck down

As title says. Ace 2 button is stuck and won’t release. I wiped it down and used a damp qtip around the button. Also tried a tooth pic. When I put it on the charger, I feel it vibrate but screen is completely black and won’t reset.

Ace 2 not charging

Hi, My son's ace2 has stopped charging. I tried to clean up all points, USB slot including but no luck. It continues to not wake up and screen remains blank. No luck with rebooting either. can you please help. Moderator edit: clarified subject.

Can't sync ace 2 and has incorrect time

My ace 2 won't reset and has the incorrect time and date. I can't connect a watch to my account and I don't know why. Has anyone got any solutions to update the time and date at least??

Fitbit ace 2

I heard somewhere that when your child has outgrown the ace 2 that you can upgrade it. How do you do so?

Ace 2 has incorrect time but cannot access account to sync

Our daughter has an Ace 2 that she received well before turning 13. Last year we removed her from the "family" account and set up her own Google account as she is old enough. The Ace 2 never did properly connect with her phone and the App but all was...

More apps on Fitbit Ace 2

I feel Ace 2 could benefit from having more apps. There is a section on the app but it only mentions timers that are already on the watch. It would be fun and add extra functionality to the device.

Wrong time on Ace 2

My Ace 2 watch does not sync properly with the iPad even though the timezone is right. the timezone is Nuuk but the watch keeps sync two hours wrong +2 hours please help Moderator edit: clarified subject.

new phone and resetting up fitbit and kids Ace 2- can't go to kids view

Trying to set up fitbit on new phone - and can't add my kid's fit bit Ace 2 - when i go to kids view as instruction it freezes. I'm downloaded app again and it is the latest.

Resolved! New Fitbit Accounts with Existing Supervised Google Account (Documented with Photos)

I've read through a good portion of the pinned thread on this forum, and it doesn't appear that FitBit or Google have been able to address the issue.Short story: I have a Supervised Google Account for my 9-year-old which works great for YouTube and ...

My kids Ace 2 is not swiping

My kids ace2 not swiping Moderator edit: format.

Can't pair my Ace 2 to my phone

Trying to pair Ace 2 to my phone with no joy, have done it before but no luck doing it this time

Ace 2 not working

My daughter’s Fitbit Ace 2 has suddenly stopped working.It won’t charge despite multiple attempts using different chargers.I have tried cleaning the charging point on the device and have also tried to reset but have had no luck.There is no vibration ...

Can I get my Ace 2 back to the account?

I accidentally deleted my ace 2 from my account instead of the zip. Can I get my ace 2 account back? Moderator edit: clarified subject.

Google account & Fitbit app

I moved to my Google account and I am now unable to connect my Luxe, my Charge 3 and my son’s Ace 2 contemporarily. Why? thanks Moderator edit: format and label.

Resolved! How do I locate a lost Ace 2?

Hi! my little girl lost ( maybe stolen) her beloved fitbit a mouth ago but today I recive an activity on my phone... how can I trace the watch or at least block the present user? can I find it with my phone? thank you so much Moderator Edit: Clarifie...

Resolved! Wrong date on Ace 2

The date of the Fitbit is the wrong month and day so my time is messed up even though I’m on the right time. I don’t see where to fix the date Moderator edit: updated subject for clarity.

Ace 2 custom clock faces

I was wondering if the fitbit ace 2 supports custom clock faces from the fitbit gallery link when you click on smartwatch app and clock faces. Moderator edit: subject for clarity

Ace 2 will not update

Ace 2 will not update Moderator edit: updated subject for clarity.

Resolved! Ace 2 won't keep time and resets every couple days

My daughters Ace 2 won't keep time. Every day or 2 it won't come on and then when she taps on it, it shows the smiley face and the time comes on wrong. When I sync it with my phone, the time will be correct but then it happens again in the next day o...

Resolved! No more Ace 2?

My son was recently shopping for a new Fit Bit after our dog chewed up his Ace 2. He was sad to find that Ace 2s were not really on the market anymore (Target, Amazon) and he prepared this email...(but there is no customer support email address!) Tho...

Need a charger for Ace 3

My gradaughter lost her charger for the Minion Ace 3.Bought replacements on Amazon and they do not seem to work? Please help.

Ace 2 screen wake feature doesn't work

Hi, my daughter has an Ace 2; the screen has stopped waking automatically when she turns her wrist to see the time. I can't see any options to alter this. Any tips please? Moderator edit: updated subject for clarity

Ace 2 not vibrating

My Ace 2, has stopped vibrating for all alarms, notifications and timers. How do I get this working again?Cheers

Atrocious app, even worse "watch"es

How is Fitbit so popular? Their app is absolutely atrocious (dead end screens which force me to kill and restart the app, terribly unintuitive UI) and connecting a watch to a new phone is extremely flaky, and god forbid if I have a kids watch without...

Ace 2 and Ace 3

Are the Ace 2 and Ace 3 the same size? Wanting to buy my daughter a new strap but can only find Ace 3 straps

Resolved! Sleep duration not showing on Ace 2

Hi all, when i swipe my kid's ACE 2, all the stats are fine except the last one about sleep duration, it's not showing anything and it's in grey colour. However, if I sync the device, I could see the sleep stats, and then the sleep duration will ap...

Daughters ace 2 not syncing

Hello. I have set up a family account and and added a profile for my daughter but when I try to set up her ace it just doesn’t pick it up. I’ve tried everything suggested, turned Bluetooth on and off, deleted the app and re-added, I don’t know what...

Ace 2 won’t turn on

I bought my daughter the Ace 2 for Christmas. We have not had any luck with it. It will only power on when connected to the charger. As soon as I remove it from the charger, the display is unresponsive. I have tried all troubleshooting steps that hav...

Ace 2 stopped working after swimming

My son just went for a swim in the pool with his brand new Ace 2, and it has stopped working. Screen is black and unable to connect via Bluetooth. Have tried resetting by connecting to charger and holding button for 5 seconds, but nothing happens. M...

Is there fun games on Ace 2?

Is there Fun Games on Ace 2 Moderator edit: updated subject for clarity

Resolved! Change email in child account

I have a family account for my children. When I set up my son's account, we used his email address for his login. Since then, we have deleted that email address. I can view his account from my Family Account, but he'd like to log into his account...

Ace 2 unresponsive

I charged my daughter's Ace 2 last night and this morning the screen is blank and introduce unresponsive. The app says that the battery is full and I tried to sync which was successful, but still nothing on the screen. I tried a reset by holding th...

Old ace 2 charger

Where can I get a new charger from I have looked I Ebay but its the new style not the three pin one.

Resolved! How to stop notifications going to my daughter’s Ace 2 instead of my charge 4

Hi,My Charge 4 used to receive notifications (texts, calls etc). But, since my daughter’s Ace2 has been in action on the Family account (set up using iPhone) I no longer receive any, but she does! Most irksome How do I rectify this and not lose her d...

Ace 2 Fitbit Error 001

My sons Ace 2 is showing a error of 001 following his watch going dead. I researched errors on other Fitbits and have attempted the below without success.1. Normal restart did not work2. Performed a long restart, which was also unsuccessful. 3. Since...