My kid was so excited to get this FitBit and now super disappointed that we can’t get it set up. I’m discouraged reading all the other threads of people having similar issues. We tried setting up a Google account for her, and then when trying to veri...
Hi. I'm trying to add a fitbit ace 3 to my son's (age 6) account. I go to his profile, select add device, select ace 3 and I get a pop up which says an error has occurred, try again later. I've tried multiple times, un and reinstalled the app, re...
Ace 3 has a blank screen but does vibrate. I have tried multiple resets by holding the side buttons, a smiley face appears but the screen goes blank again. Ive tried changing the clock face multiple times, the loading bar appears on the watch screen ...
My son’s Acer 3 is frozen and after restarting it, the screen is now black and not working. Moderator Edit: Personal info removed.
The dim screen is off on ace 3, but the screen looks dim. Online says to find settings and change brightness, but this option doesn’t appear for ace 3. Any suggestions? Moderator Edit: Clarified subject.
Hello, last year, when I was travelling, I bought a Fitbit Ace 3 Kids in US. I have configured it there with no problems. So, a few days ago, the battery was completely down and I charged it, but the time was not correct. I could'nt fix it, so I rese...
I have read the other posts. I have turned bluetooth on and off. I have cleared the cache. I have turned both my phone and my daughter's watch off. I have deleted my fitbit app and reinstalled it. I am able to connect her watch to my phone. We ...
I just got a new Ace 3 for my kid and plugged into a wall charger using the original cable. I have plugged in for over an hour and it still shows 1%. What should I do?
My Fitbit ace 3 is not getting any text or call notifications! They are turned on in the Bluetooth settings and in the app. Do not disturb is turned off and it is in Bluetooth range of my iPod touch!
I've had a kids ace 3 (minions one) for about 3 years it's made me create new profiles for "the child" and I put the oldest possible birthday so it would unlock more features so my account is not really a child's anymore but as a teenager I guess. Ho...
When we got my son his kids Fitbit, my husband set it up in his details. Now we can't get on the account. We've tried password recovery and it's not working. My son hasn't worn the Fitbit for a week and let the battery run out. When he's out it on ag...
My child is now 14 and has his own Google account. He recently set the Fitbit app up on his phone with his Google details and we tried to pair his Ace 3, but it is not recognised by Bluetooth and when we tried to do this through the app, or indeed, t...
My daughter got her fitbit Ace 3 in April and the battery is already gone. It will turn on while connected to power but not charge beyond 1%. As soon a I disconnect the screen goes dark. I have cleaned everything and reset without success.Please help...
Screen is too dim. Checked that Do Not Disturb, Sleep mode and Dim mode is off. Also tried the 5-second soft reset and changing the clock faces, but it is still too dim in comparison to another Ace 3 watch we have.
I have tried resetting device and picking new clock face. Dim screen and do not disturb are off. There is no area where I can adjust brittness in settings.
My spouse and I got our kid a Fitbit Ace 3, and we were able to get it to sync and set up with my spouse's app. He's family manager in Google Link but I am also in the family as parent. I have a Fitbit device. He does not but we made an account to ge...
I bought ace 3 as a gift for my niece and gifted her. When I installed the app added gmail account and tried to add child it’s not working. Can you please tell me any solution. Add child button on new device is disabled. Thank you in advance! Moder...
My daughter's Ace 3 for Kids stopped charging the other day. Figured it was not fully on the charger, so tried again and the screen indicating it was charging (battery with lines filling up). Left it overnight at 22% to charge, but the next day the...
My Ace 3 is about 4-5 years old. The watch wasn't scrolling, and it wasn't on water lock. I restarted it. After that, the screen just didn't turn on. I tried restarting it several times. It was able to restart, but the screen never turned on again. P...
I need to scrub my old broken Ace 3. Screen is blank. Sides won’t vibrate. But it syncs. I need to delete the data from the watch but I can’t access the “settings” because the screen is blank. How do I get a factory reset when I can’t see the screen?...
My child has a Fitbit for over a year and recently the app logged us out and deleted all data. I’m trying to reconnect but it won’t let me select child after selecting Ace 3. I’ve tried signing in and out but seems to be a bug in the system as I just...
My child Fitbit ace 3 suddenly went black with 20% battery left and doesn’t charge. Have tried various ports on wall and external power banks. Have also tried restarting it by holding both sides and no luck It’s under 12 months old and very much lo...
Hi there, I have tried to re-start by holding both sides, I have tried charging, but still black screen, I have made sure the app is up to date ; can you please help? Moderator Edit: Formatting.
Hello! I’ve been in touch with a Fitbit team member but having already said I’ve done everything in the troubleshooting menu, my son’s screen is still dim and can’t be fixed. I received an email and was so hopeful but they just listed all the things ...
It is impossible to set the alarm for my kid, Ace 3. The alarm is removed when it is being synced from my iPhone. The alarm is automatically removed. Please see the image below:
My ace 3 screen is very dim. I’ve tried restarting it, checked the brightness settings etc. do I need to do a factory reset?
My daughters Fit Bit Ace 3 seems to have a very dim screen. I have been through the settings, turned off the sleep mode and dim screen settings, but it is still very dim. Can anyone help, as the watch is now pretty much unusable. Moderator Edit: F...
Hi, my child's Fitbit Ace 3 is not working correctly. You cannot see anything on the screen, and it does not vibrate when it is not connected to the charger. In charge, it vibrates, but the screen remains unclear. When I restarted it, the smile face ...
My daughters ace3 screen is too dull to see in the daylight - and despite trying a restart, checking settings etc nothing is working. Moderator Edit: Formatting.
My son was gifted an Ace 3 and at times it disconnected from my Fitbit app. His profile is a child profile under my Family account. The device is charged, and I am trying to reconnect the Fitbit to my app now. I’ve tried following the instructions fr...
my daughter haven’t used for a while and when she decided to do it again Ace 3 keeps saying download Fitbit app on mobile. I have the app, but Ace 3 just stuck. I tried recommendations from the forum, but it doesn’t work
My son's Ace 3 screen is blank. Even when charged, it is blank. It will respond to a hard reset (show smiley face) but goes back to black straight after. It vibrates on touch, so it's still responsive. I was in the process of rebooting the Ace 3, an...
If an Ace is started as a standalone device, can it be connected to a phone later and used as a normal Fitbit when my child is old enough for a phone?
It always says "something went wrong please try again" Moderator Edit: Clarified subject
I first tried to set up a fitbit Inspire for my son, and the app wouldn't allow it because it was not available in the app as a selection for children under 13. Later, I bought a fitbit Ace 3 kids watch instead, and now I cannot register his google a...
Does this watch have a calorie counter? As I feel my Daughter is too young for that. Moderator Edit: Clarified subject.
None of the fixes on here work. My phone won't connect to the tracker. Every time I restart the time is more and more out.Instructions to turn it off and on again create nothing but fury. Moderator Edit: Clarified subject.
Hello, the other day my child reported their Ace 3's screen was "frozen". It was syncing with my phone but the battery was low, so we decided to charge it. After charging the screen is blank.We then attempted to restart it. During the restart (connec...
Hi, My son’s Ace 3 screen is too dull, so hard to see it. It’s not on Dim mode or sleep mode and I’ve restarted the watch, all to no avail. There is no brightness option in settings. Has anyone had this problem and been able to fix it? Moderator Ed...
Hi I've my kids ace3 set up for last few weeks was working fine now download mobileapp is all that's going across the screen having no luck fixing it can anyone advise Thanks in advance Moderator Edit: Clarified subject