My Ace 3 is about 4-5 years old. The watch wasn't scrolling, and it wasn't on water lock. I restarted it. After that, the screen just didn't turn on. I tried restarting it several times. It was able to restart, but the screen never turned on again. P...
I need to scrub my old broken Ace 3. Screen is blank. Sides won’t vibrate. But it syncs. I need to delete the data from the watch but I can’t access the “settings” because the screen is blank. How do I get a factory reset when I can’t see the screen?...
My child has a Fitbit for over a year and recently the app logged us out and deleted all data. I’m trying to reconnect but it won’t let me select child after selecting Ace 3. I’ve tried signing in and out but seems to be a bug in the system as I just...
My child Fitbit ace 3 suddenly went black with 20% battery left and doesn’t charge. Have tried various ports on wall and external power banks. Have also tried restarting it by holding both sides and no luck It’s under 12 months old and very much lo...
Hi there, I have tried to re-start by holding both sides, I have tried charging, but still black screen, I have made sure the app is up to date ; can you please help? Moderator Edit: Formatting.
Hello! I’ve been in touch with a Fitbit team member but having already said I’ve done everything in the troubleshooting menu, my son’s screen is still dim and can’t be fixed. I received an email and was so hopeful but they just listed all the things ...
It is impossible to set the alarm for my kid, Ace 3. The alarm is removed when it is being synced from my iPhone. The alarm is automatically removed. Please see the image below:
My ace 3 screen is very dim. I’ve tried restarting it, checked the brightness settings etc. do I need to do a factory reset?
My daughters Fit Bit Ace 3 seems to have a very dim screen. I have been through the settings, turned off the sleep mode and dim screen settings, but it is still very dim. Can anyone help, as the watch is now pretty much unusable. Moderator Edit: F...
Hi, my child's Fitbit Ace 3 is not working correctly. You cannot see anything on the screen, and it does not vibrate when it is not connected to the charger. In charge, it vibrates, but the screen remains unclear. When I restarted it, the smile face ...
My daughters ace3 screen is too dull to see in the daylight - and despite trying a restart, checking settings etc nothing is working. Moderator Edit: Formatting.
My son was gifted an Ace 3 and at times it disconnected from my Fitbit app. His profile is a child profile under my Family account. The device is charged, and I am trying to reconnect the Fitbit to my app now. I’ve tried following the instructions fr...
my daughter haven’t used for a while and when she decided to do it again Ace 3 keeps saying download Fitbit app on mobile. I have the app, but Ace 3 just stuck. I tried recommendations from the forum, but it doesn’t work
My son's Ace 3 screen is blank. Even when charged, it is blank. It will respond to a hard reset (show smiley face) but goes back to black straight after. It vibrates on touch, so it's still responsive. I was in the process of rebooting the Ace 3, an...
If an Ace is started as a standalone device, can it be connected to a phone later and used as a normal Fitbit when my child is old enough for a phone?
It always says "something went wrong please try again" Moderator Edit: Clarified subject
I first tried to set up a fitbit Inspire for my son, and the app wouldn't allow it because it was not available in the app as a selection for children under 13. Later, I bought a fitbit Ace 3 kids watch instead, and now I cannot register his google a...
Does this watch have a calorie counter? As I feel my Daughter is too young for that. Moderator Edit: Clarified subject.
None of the fixes on here work. My phone won't connect to the tracker. Every time I restart the time is more and more out.Instructions to turn it off and on again create nothing but fury. Moderator Edit: Clarified subject.
Hello, the other day my child reported their Ace 3's screen was "frozen". It was syncing with my phone but the battery was low, so we decided to charge it. After charging the screen is blank.We then attempted to restart it. During the restart (connec...
Hi, My son’s Ace 3 screen is too dull, so hard to see it. It’s not on Dim mode or sleep mode and I’ve restarted the watch, all to no avail. There is no brightness option in settings. Has anyone had this problem and been able to fix it? Moderator Ed...
Hi I've my kids ace3 set up for last few weeks was working fine now download mobileapp is all that's going across the screen having no luck fixing it can anyone advise Thanks in advance Moderator Edit: Clarified subject
The Ace 3 is syncing and charging but has a blank screen. I’ve tried changing the watch face but has not reset it. I’m trying to reset it but the buttons on the side do not vibrate and is not resetting. Any suggestions?
I bought this for my son last summer for his birthday and he loves it. It stopped allowing me to sync wirh the app around mid-August and I can't find any way to fix it. I even spoke with someone by phone months ago and still couldn't get it to work...
I have an old Fitbit Ace 3 that my daughter was using. She gave it to her brother. I've removed it from her Fitbit child profile and am trying to add it it his Fitbit profile and now it is saying I have to move to a google family account to add it. ...
Why has the step counter disappeared? It doesn't show any sleep data from my FitBit since the update, it just disappeared
I can’t set a silent alarm for my son’s Fitbit ace 3. I used to be able to now I can’t. I am logged in under child’s view - why won’t this work for me anymore? I have been doing this on my Fitbit app on my phone. Moderator Edit: Clarified subject.
I have added my 6 year old vcild to my family group. I switch profiles and tried to add the Ace 3 Fitbit. After logging in as his parent and having the device on the charger as instructed, it says something went wrong. An error occurred. And to try a...
Hi! I have been using a Fitbit Ace 3 for a couple years - I use this as an adult even though this model is geared for kids because I prefer its simplicity and color options. I am wondering how to view calories burned either on the app or on the devic...
Some one had gifted this one to my little sister . At starting it’s screen was bright but after some issue I had to reset it after that it become to dim ! Now I have tried all of the given solutions ,none of them work. And it become to difficult to w...
I am trying to sync an ace 3 to the app. I can put in the code to connect the ace to my iphone but it wont go any further. The ace says ‘download the fitbit app’ even though im on the fitbit app.
Hi all, We charged my sons Ace 3 but it wont turn on fully. It seems to be stuck on a message saying to "Download the Fitbit mobile app" which we have already done. This may be why we also cannot pair it to our accounts. I have tried a hard restart s...
Can my child set his own alarms through his Ace 3 watch, or can it only be done through the Fitbit app? Thanks Moderator Edit: Clarified subject.
How can I rectify this? I have tried all of the suggestions in this forum and nothing seems to be working. my daughter can hardly see the time let alone her steps! totally useless
Hi. I am a family manager and have an account for my child so am ready to add his device.I follow the instructions and get to this screen (attached), but the device is just stuck on "Download the fitbit app" and won't do anything else.I've restarted ...
I’ve added a child to my Fitbit account but when trying to add an Ace 3 on iPhone it says to switch profiles. When I log in as my child and try to add the device it says I need to add child switch profiles. My child would then have a child in their a...
As you might’ve seen my latest post, my daughters account got upgraded to teens and no longer gives us the option to sync an ace 3 this needs to be fixed unless somebody knows an awnser Moderator edit: formatting
I’ve been trying to setup my kids’ new Ace 3. I clicked the ace 3 to pair and then got to the statement that I have to click “agree” on and then I continually get an error message that states “something went wrong”. I tried to reboot my iPhone. I tri...
My son was given a Fitbit Ace 3 watch for his Xmas. I have installed the Fitbit app on his phone, setting up a kids account using his gmail addess. I have also installed it on my phone. When I go to add the Fitbit Ace 3 device to his account I am tol...
Hi folks, our new ACE barley fits my 10 year old - Ive read that the Alta HR straps fit this watch but looking at the photos Im not convinced - can someone advise? Cant believe how unhelpful the support folks at Fitbit where this morning - but my kid...