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Ace 3 - Screen too dim

‎06-13-2025 05:47 - last edited on ‎06-13-2025 09:42 by Fitbit Moderator

‎06-13-2025 05:47 - last edited on ‎06-13-2025 09:42 by Fitbit Moderator

Hello! I’ve been in touch with a Fitbit team member but having already said I’ve done everything in the troubleshooting menu, my son’s screen is still dim and can’t be fixed. I received an email and was so hopeful but they just listed all the things in the troubleshooting which I’d said I had tried and then I heard no more. There’s absolutely no point in my son wearing his Fitbit as none of us can actually see the screen and I’d like to know what can be done next rather than have someone suggest all the things I have done multiple times!

Moderators action: Updated subject for clarity

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‎06-13-2025 09:41

‎06-13-2025 09:41

Hi @Krobinson27, welcome to the Fitbit Community. I hope you a re doing well.

Let me help you with the display issues you are experiencing with your son's Ace 3. Thank you for contacting our support team and for having already tried some troubleshooting prior that.

Upon consulting with our support team, i have confirmed that you have been in contact with them. At this moment, my best advice is to continue the conversation with them as they have better resources to investigate this issue further. I appreciate your time in this process.

If you have already explained you have tried the troubleshooting proposed, I recommend that you reiterate it. I appreciate your time in this process.

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