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Ace 3 will not turn on

‎02-01-2026 12:10 - last edited on ‎02-03-2026 07:39 by Fitbit Moderator

‎02-01-2026 12:10 - last edited on ‎02-03-2026 07:39 by Fitbit Moderator

My sons Ace 3 will not turn on, I have searched the previous posts and tried all the options, it won’t do anything when on the charger and pushing the side buttons for up to 20 seconds, there is no update available and I have tried to change the watch face to see if that works. The screen is unresponsive. It appears to be syncing to my phone but the battery is draining very quickly according to my app so not sure if that is correct. 
It isn’t even 12 months old and he loves it 

thanks 🙂

 

Moderator Edit: Clarified subject.

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‎02-03-2026 07:56

‎02-03-2026 07:56

Welcome to the Fitbit Community, @kw92. I'm sorry to hear that your son's Ace 3 won't turn on. Thanks for letting us know about the steps you've followed in order to correct this situation. I'll be happy to assist.

Please confirm that you've followed the steps of helo article: Why isn't my Fitbit device's battery charging?

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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