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Ace 3 dim screen

‎02-01-2026 12:07 - last edited on ‎02-03-2026 05:23 by Fitbit Moderator

‎02-01-2026 12:07 - last edited on ‎02-03-2026 05:23 by Fitbit Moderator

It just purchased an Ace 3 for my son and it is 100% charge and I have restarted the device countless of times and changed watch faces countless of times both sleep mode and dim mode are both off and the display is very dim but not black because I can still see the icons. There is no way for me to change the brightness on the watch itself how do I fix it?

 

Moderator Edit: Clarified subject.

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‎02-03-2026 06:43

‎02-03-2026 06:43

Welcome to the Fitbit Community, @CountyManatee46. I'm sorry to hear that your son's Ace 3 screen is too dim. Thank you for mentioning the steps you have followed in order to fix this situation. I'll be happy to assist.

My recommendation is to contact support, since they have more tools in order to find your options. Contact Us.

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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