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Ace 3 not charging

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‎09-07-2025 11:14

‎09-07-2025 11:14

My daughter got her fitbit Ace 3 in April and the battery is already gone. It will turn on while connected to power but not charge beyond 1%. As soon a I disconnect the screen goes dark. I have cleaned everything and reset without success.

Please help!

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‎09-07-2025 12:19

‎09-07-2025 12:19

Hi @BinaBils    Please contact Support  to see your warranty options.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-08-2025 12:00

In response to LZeeW

‎09-08-2025 12:00

Welcome to the Fitbit Community, @BinaBils. I'm sorry to hear that your Ace 3 isn't charging. Thanks for letting us know that you have cleaned everything and reset without success. I'll be happy to assist.

If you have already followed the advise of help article: Why isn't my Fitbit device's battery charging? The best way to get help for this problem is to chat with us online or give us a call as LZeeW mentioned. Click here to get connected.

Thank you for your assistance @LZeeW. 

Andrea | Community Moderator, Fitbitp>

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