Fitbit Ace 3 - two parents?

[Taaliba]

My spouse and I got our kid a Fitbit Ace 3, and we were able to get it to sync and set up with my spouse's app. He's family manager in Google Link but I am also in the family as parent. I have a Fitbit device. He does not but we made an account to get the Ace 3 set up since he was family manager. But even with the Ace 3 and Family Link set up, I cannot see the child's device or manage it when I go into my Fitbit app. How do we get a child account to show up for both parents?

[AndreaFitbit]

Welcome to the Fitbit Community, @Taaliba. I'll be happy to assist with your Fitbit parent query.

Are you already a parent in the Google Family group? Please check help article: Add a parent to your family group and How do I manage my child in the Fitbit app?

[Taaliba]

Thanks, Andrea! Yes, I'm already a parent in the Google Family group.

[AndreaFitbit]

You're welcome @Taaliba. 

If you have time, check out our Health & Wellness board where you can make new friends, create your own topics and find tips, as well as encouragement from other members. Happy stepping!

[Taaliba]

Ok - but this still doesn't work! I'm already a parent in the Google family group and was before the child's Fitbit was added. It doesn't show up on my account at all.

[AndreaFitbit]

Thanks for getting back to us and for the clarification @Taaliba.

Are you already your child's guardian? If you sign in with your Fitbit login, guardians can manage child accounts, see daily stats for children in the family account (under kid view), and invite other family members to join the account. Each family account may have multiple guardians.

The main guardian is the creator of the Fitbit family and can add or delete other guardians. If the main guardian deletes their Fitbit account or family account, all child accounts are also deleted.

[Taaliba]

Yes, I'm already a parent. And I'm signing into Fitbit with my Google account, but my child doesn't show up.

[AndreaFitbit]

Thanks for getting back to us and for your information @Taaliba. I'll be glad to continue assisting you.

Parent is not the same as guardian. If you sign in with a Google Account: At this time, family managers can only add children to Fitbit, not other parents or family members, even if they are part of the same Google family group. For more information, see the Google help article Add a parent to your family group.