Can’t add child

[missjnz]

My child has a Fitbit for over a year and recently the app logged us out and deleted all data. I’m trying to reconnect but it won’t let me select child after selecting Ace 3. I’ve tried signing in and out but seems to be a bug in the system as I just can’t select add child.  

[Loopy88]

We are having exactly the same issue 😕 😔 

[PerisAnn]

Just got one for my son for his Birthday and we are experiencing this. Did you ever find a solve?

[PaulM101]

Hi - I am trying to setup an Ace 3. I have the google family account setup and have my son as a child on it. I can’t select his profile in the Fitbit app which I need to do to connect the Ace 3 to the app. Can anyone help me?

[PerisAnn]

In the Fitbit app 

go to the “you” tab

Tap the “family” icon

Select add child

you have to add them here. You can’t do it after selecting the device you’re trying to register until you add them there.