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Google account & Fitbit app

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‎08-25-2023 04:29 - last edited on ‎10-15-2023 11:52 by Fitbit Moderator

‎08-25-2023 04:29 - last edited on ‎10-15-2023 11:52 by Fitbit Moderator

I moved to my Google account and I am now unable to connect my Luxe, my Charge 3 and my son’s Ace 2 contemporarily. Why? 
thanks

 

Moderator edit: format and label. 

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‎08-31-2023 16:36 - edited ‎08-31-2023 16:37

‎08-31-2023 16:36 - edited ‎08-31-2023 16:37

Hello @Vaniabi. once you move to a Google log in, adding children is different. 

You need to log fitbit into their Google children's account, then connect their account to your account. 

From the pinned post above 

https://community.fitbit.com/t5/Ace-Family-Accounts/Can-t-add-children-to-family-account/m-p/5407107...

See the help article. 

https://help.fitbit.com/articles/en_US/Help_article/2346.htm

I've also moved your post to the Family and child's board 

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