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Daughters ace 2 not syncing

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‎01-30-2023 03:44

‎01-30-2023 03:44

Hello.  I have set up a family account and and added a profile for my daughter but when I try to set up her ace it just doesn’t pick it up.  
I’ve tried everything suggested, turned Bluetooth on and off, deleted the app and re-added, I don’t know what else to try?

 

thank you 

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