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Ace 2 & Family Account

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‎12-17-2019 15:37

‎12-17-2019 15:37

I have 3 kids all using the Ace 2. They are all on my phone, they do not have their own phones. I also have the Alta for myself. Every time I switch their account it unlinks & turns off the "Always Connected". Then if I'm on their account & I get a text it goes to their fitbit. Their Ace 2 will only sync with the app if I go into their account. Like it's 6:32pm here, last sync for Conor was 9:04am. Yes all 3 kids have the "Always Connected" on. Yes my Bluetooth is always on. Yes my data & WiFi are always on. Yes all 4 of us have the "All-Day Sync" checked on. Does anyone else have these issues? Side note having to sign in to my account every time only to then to switch to the next kids account is annoying.

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‎12-24-2019 21:25

‎12-24-2019 21:25

That is true. Every fitbit user has this issue. 

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