Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 data syncing to other apps

Replies are disabled for this topic. Start a new one or visit our Help Center.

I have my fitbit versa 2 connected to my period tracker and my fitness pal, the data synced to the apps was correct. Until I bought my the fitbit ace and now it is syncing his data to the apps, instead of mine. Any idea how to control what data it syncs to external apps??

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

Welcome to the Fitbit Community, @Encellje01.

 

I am sorry to hear that the wrong data is syncing to other apps connected to your Fitbit account. Thank you for letting me know that it started after connecting the Fitbit Ace tracker, I am here to help. I recommend confirming what trackers are paired to your Fitbit account: tap the Today tab, and tap your profile picture. If you see the Ace tracker under devices, you can remove it by following the steps from this help article: How do I remove a Fitbit device from my account?

 

After that please follow the steps to create a Fitbit family account and pair the Ace tracker: How do I set up Ace or Ace 2 for my child?

 

For more information about the Fitbit family account, see How do I manage my Fitbit family account?

 

By the way, I've moved your post to Ace & Family Accounts board so we can keep our forums organized.

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes