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Ace 2 is constantly vibrating

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‎08-18-2020 06:22 - last edited on ‎08-19-2020 18:49 by

‎08-18-2020 06:22 - last edited on ‎08-19-2020 18:49 by

My child’s Ace 2 was working normally then suddenly started vibrating and won’t stop. True to the vibrating the battery runs out really quickly. I’ve tried running it down, resetting it and charging it back up but no joy. 

 Can anyone help please?

Thanks

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎08-19-2020 13:59

‎08-19-2020 13:59

@LeighKenno  Strange issue.  I see that you said you tried resetting.  Did you reset using the following steps?

 

  1. Plug the charging cable into the USB port on your computer or the charger.
  2. Then plug the second end of the cable into a tracker.
  3. Now press and hold the button on your tracker for 5 seconds, then release the button.
  4. When the Smiling icon appears on the screen and the tracker vibrates, your tracker restarted.

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‎08-19-2020 23:31 - last edited on ‎08-20-2020 15:22 by

In response to Jrdubyakc

‎08-19-2020 23:31 - last edited on ‎08-20-2020 15:22 by

Hi. Yes I have tried that but it still keeps doing it. Do you know an email address / telephone number I can use to contact Fitbit please? Thanks

Sent from my iPhone

 

 

Moderator edit: personal info removed

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‎08-22-2020 06:42

In response to LeighKenno

‎08-22-2020 06:42

@LeighKenno You can find customer support info including phone number HERE.

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