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Ace 2 issues

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‎01-28-2020 17:16 - last edited on ‎01-30-2020 15:21 by

‎01-28-2020 17:16 - last edited on ‎01-30-2020 15:21 by

Anyone extremely disappointed with Fitbit and Ace 2? My daughter got one for Christmas and we basically just have a pedometer.  Connected to an iPad Air. Despite trying resetting the device and other troubleshooting recommendations we still have a device that will not sync to any of the clock face options, will not provide the bedtime notification or connect alarms to the device. It will show on the iPad that it has synced an alarm it will not update the time on the device or actually vibrate. Go back and check the app and it has reverted back to previous alarm time that also didn’t go off ever. It is hard to see my daughter disappointed for missing basic things like a clock and for my family member that wasted their money.

 

 

Moderator edit: subject for clarity

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‎01-30-2020 15:27

‎01-30-2020 15:27

Welcome to the Fitbit Community, @Jmv0912. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your daughter's Ace 2 tracker which she received for Christmas. I totally understand how you are feeling and appreciate your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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