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Ace 2 not charging

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‎07-11-2019 18:07 - last edited on ‎07-18-2019 12:09 by

‎07-11-2019 18:07 - last edited on ‎07-18-2019 12:09 by

I'm very disappointed with this purchase. Bought for our son's birthday to help encourage movement and exercise and it won't even turn on. We have charged it, using both outlet and laptop, and nothing. Tried to reset as suggested on here and nothing! Taking this back to the store. As I've read many others with this issue, Fitbit needs to pull this product and get this resolved!

 

 

Moderator edit: format

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‎07-18-2019 12:14

‎07-18-2019 12:14

Welcome to the Fitbit Community @DWilso. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing your experience with the Ace tracker you purchased for your son to help encourage movement and exercise. Thank you so much for taking the time to troubleshoot the issue with the display not turning on. I really understand how frustrating this is for you and I'm sorry to hear that you decided to return it. We appreciate your feedback since this helps us to keep improving.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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