Ace 2 not charging

[Z03k]

My daughter was given a Fitbit ace 2 for Christmas as she is staying at her dads for a few days I wanted to charge it. The charger is connecting but it is not charging the watch I’ve tried different plugs and on my laptop. Can you please advise. 

Many Thanks 

Zoe 

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Z03k]

Hello,

I have tried to restart the Fitbit but it nothing happens when I hold down the button.

I currently work and I’m unable to call between 9-6 can you please advise next steps.

I understand the item comes with a 2 year warranty but as it was a gift I don’t have proof of purchase.

Regards
Zoe

Kind Regards

Get Outlook for iOS

[Odyssey13]

@Z03k  the fastest way is to talk with support about it. The person who gifted it should have a receipt or at least a credit card statement showing the purchase.