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Ace 2 not counting steps

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‎04-20-2020 14:11

‎04-20-2020 14:11

Hello, my daughter's ace has stopped counting steps for 2 days now. I have tried a reboot with no luck.

Many thanks

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‎04-22-2020 17:13 - edited ‎04-22-2020 17:15

‎04-22-2020 17:13 - edited ‎04-22-2020 17:15

Welcome to the Fitbit Community, @Jibsy. I am sorry for the delayed response.

 

I am sorry to hear your daughter's Ace 2 has stopped counting steps. Thanks for trying to resolve this and I am here to help. I would like to confirm if these are the steps you tried to restart the tracker: How do I restart my Fitbit device?

 

I also recommend confirming if the tracker is syncing: How does my child sync Ace or Ace 2 with their device?

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, just keep an eye on your inbox.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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