Ace 2 not counting steps

[techdespair]

My children  have given up using their Fitbit Ace's after just a few weeks as the counting is so inaccurate. My daughter has found that even when she does loads of exercise it's not counting the steps. What can I do? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @techdespair, it's nice to see you again in our Community Forums. 

Thanks for the details shared in your post. I understand how you are feeling about this situation and recommend restarting the tracker: How do I restart my Fitbit device? Please also make sure the tracker is syncing. You can confirm the steps to sync the Ace 2 at How does my child sync their tracker with their phone or tablet?

Hope this helps!