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Ace 2 not counting steps

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‎12-28-2021 12:35

‎12-28-2021 12:35

I bought my daughter an ace 2 for her birthday last week and it is not counting her steps. I have reset the ace 2 a number of times and it seems to work for a few minutes but as soon as the app is switched off or she sits for a few minutes it no longer counts steps.

we went for a long walk today and my Apple Watch tracked 5000 steps. Hers tracked 800. I am getting very frustrated with it, I don’t know what else to do. Please help! 

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‎12-29-2021 18:05

‎12-29-2021 18:05

Welcome to the Fitbit Community, @JojoLawther1980.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 2. Thank you for trying to get them resolved before contacting us.

 

In addition to the restart, please follow these tips to make sure the Tracker is being worn correctly.

 

If you've followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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