Ace 2 not syncing anymore

[Louisedejager]

Hi,

My daughter has had an Ace 2 for 5 months and it has worked great so far but this week, several weird things happened: she got an error message "001", then I reset the fitbit and it went away, but now the time is off (so her alarm also goes off at the wrong time) and it hasn't been synching since February 2nd... 

I have tried all of the steps - the Ace 2 is part of a family account and it does show on my iphone as connected devices with bluetooth. Please help!

thank you,

Louise

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Louisedejager.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. Remove the tracker from the Bluetooth settings on the phone.
2. Turn off other Bluetooth connections that are nearby.
3. Force quit the app, reboot your phone and restart the tracker by following the steps from this help article.
4. Open the Fitbit app and try to sync the Ace 2 tracker. You can confirm the steps in this help article: How do I sync Ace or Ace 2 with my device?

You can find the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync?

Hope this helps!

[Louisedejager]

Hi,

It worked, thank you!

Louise

[LiliyaFitbit]

Thank you for your reply, @Louisedejager.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can find great tips and encouragement from other members.

Keep on visiting the forums!

[Eevers]

I have done all of these steps multiple times and my device still doesn't sync. I tried to chat in and was told I've reached my limit. So now I'm stuck

[LiliyaFitbit]

Welcome to the Fitbit Community, @Eevers.

Thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry to hear about the difficulty contacting our Support team. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend trying the following:

1. Open the Fitbit app.

2. Tap the Today tab, and tap your profile picture.

3. Tap My Family.

4. Under your child's name, tap Switch to Kid View.

5. Tap your child's profile picture.

6. Tap Set Up a Device.

7. Choose the device and follow the on-screen instructions to continue.

Hope this helps!

[kidd920]

I am having the same issues with the Ace 2 not connecting. I have followed all of the steps. Multiple times. It seems as though the Bluetooth of the Ace 2 isn’t working. Any ideas to try? Thanks!

[LouJ78]

I’m having the same problem. It will not connect to the bluetooth on my phone or my ipad, and I can’t reset it - pressing and holding the button does nothing. Hoping we might both get some answers here! 🙂

[Lisath]

Same with ours also. It’s only 6 months old too. Pretty cranky, we are stuck on the wrong time and date.