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Ace 2 not syncing with iPhone

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‎01-01-2020 16:28 - last edited on ‎01-04-2020 15:55 by Fitbit Moderator

‎01-01-2020 16:28 - last edited on ‎01-04-2020 15:55 by Fitbit Moderator

Why won’t my sons Ace 2 sync with my iPhone? The first day I could view his step through out the day on my phone and now it’s not allowing me.  I tried rebooting the Fitbit but still nothing.  Also what does the 9999 on the rocket ship clock face mean? Why doesn’t it go away?  

 

Moderator edit: Updated subject for clarity 

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‎01-04-2020 16:29

‎01-04-2020 16:29

@Ajea79 Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for the details mentioned and the troubleshooting tried. I would like you to try the tips mentioned in this article: Why won't my Fitbit device sync? 

 

Regarding your question about the 9999 number that shows on the rocket ship clock face, it's usually the main goal that your kid has set. It should have an icon showing to which it belongs to. Check the screenshot below: 

 

Ace 2 clock faces.PNG

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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