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Ace 2 not syncing

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‎01-22-2020 02:29

‎01-22-2020 02:29

Its a brand new ace 2.

The software is latest.  However it just refuses to sync with any phone.  

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‎01-23-2020 15:36

‎01-23-2020 15:36

Welcome to the Fitbit Community, @Pyls. 

 

I appreciate your participation in the Forums and sharing the details of the syncing issue you're experiencing with the brand new Ace 2 tracker. Thank you for your efforts, I recommend confirming the complete steps to create a Fitbit family account and set up the tracker in this help article: How do I set up Fitbit Ace devices?

 

Let me know the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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