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Ace 2 not syncing

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‎10-01-2020 17:06 - last edited on ‎10-02-2020 14:41 by

‎10-01-2020 17:06 - last edited on ‎10-02-2020 14:41 by

I went to check on the stats from my son’s ACE 2 in our family account. It has not recorded one jot of data since Sunday. I synced it today but only got today’s step count. All my other Fitbits have worked great as far as continuous syncing. What is wrong? 

 

 

Moderator edit: subject for clarity 

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‎10-02-2020 14:40

‎10-02-2020 14:40

Welcome to the Fitbit Community, @Mommachu.

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with syncing the Ace 2 tracker. Thanks for the details shared, I am glad to help. I recommend syncing the tracker at least once a day to avoid any data loss. You can confirm the steps to sync the tracker in this help article: 

 

Let me know how it goes. I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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