Ace 2 screen gone blank

[Davin2]

Hi, 

My son was wearing his Fitbit when the screen went blank. It is syncing but when I tried to change the clock face it said update cannot be installed. 

Thanks 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Davin2.

I am sorry to hear your son's Ace 2 screen went blank. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend restarting the tracker by following the steps from this help article: How do I restart my Fitbit device? 

If the issue still persists, try to change the clock face. Please force quit the app, make sure the Fitbit app is up to date, restart the phone and reopen the app before that: 

• With the tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
• Tap Clock Faces > All Clocks.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Select to add the clock face to Ace 2.

Please keep me posted, I'll be around.