Ace 2 screen issues after update.

[Eilz]

We're also having problems with my daughter's new Ace 2 today. It eventually did the firmware update and can be seen by her iPad but since the update something has happened to the screen. It's very dark and you can only see slivers of the clock, etc, never the full screen's worth, as if only some segments of the screen are working. I've tried restarting it and syncing it but nothing has helped. Not sure where we go from here. Can anyone advise? Thanks. 

[SilviaFitbit]

@Eilz A warm welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you started to experience this screen issues after the firmware update. I appreciate the restart that you performed. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

Catch you later. 

[Eilz]

Thank you for your reply. The support team have been in contact and have been very helpful. 

[SilviaFitbit]

@Eilz Thank you for getting back. I'm glad to hear that our Support team has been helping you. 

I'll be around if you have any additional questions.