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Ace 2 screen will not turn on

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‎01-22-2020 17:37

‎01-22-2020 17:37

I purchased an Ace 2 in December of 2019. It was fine until yesterday when the screen would not turn on. It is fully charged. When I press the button on the side I can feel a vibration. Any help will be greatly appreciated. 

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‎01-22-2020 19:03

‎01-22-2020 19:03

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options
Stepping in the U.S.A. since September 2013. Android 14

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