Ace 2 stopped syncing

[Mommygo]

My device couldnt sync for last 2 days.
Already did the below.
1. Uninstall and reinstall fitbit app
2. Unpaired fitbit 
3. Unpaired all other Bluetooth devices
4. Rebooted Android phone and finally...
5. Factory reset and Clear Data.

Now my steps are back to Zero, all data wiped out and thus i attempted a fresh page and it now says Fitbit.com is down

6. When i attempted to get Chat Agent, i was informed i have reached the maximum quota - please try again.

I've already spent 2hrs trying to resolve this. The previous chat agent was helpful but i do believe this is a Server issue. 

Any android users experienced the same? It is distressing and I'm tired.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mommygo.

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. While you can confirm the steps to set up and sync the Ace 2 tracker here, I recommend to continue working with our Support team since they have already all the details and special tools to continue assisting you. 

See you around.

[Mommygo]

Thank you @LiliyaFitbit ! I shall always remain a dedicated member of your community. 

[LiliyaFitbit]

Thank you for your reply, @Mommygo.

I am glad to hear that and I hope you continue enjoying the Fitbit experience. Let me invite you to visit our Health & Wellness board where you can find great tips and encouragement from other members.

Keep on visiting the forums!