Ace 2 stopped tracking sleep

[MrsFlo32]

My daughter's Ace 2 stopped track sleep. I've tried restarting it but it doesn't seem to want to restart! What can I do? 

Moderator edit: subject for clarity 

[wade_t]

To see your activity on the watch and on the app, in the morning when she wakes up, you will need to sync the device.

[LiliyaFitbit]

Welcome to the Fitbit Community, @MrsFlo32. It's nice to see you around, @wade_t.

@wade_t I appreciate your efforts to help other users. 

@MrsFlo32 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and would like to confirm if you see your daughter's sleep in the Fitbit app? You can verify the steps to restart the tracker here and also try changing a clock face: How do I change the clock face on my Fitbit device?

I'll be around. 

[MrsFlo32]

We can't see her sleep on the app either. We were able to at one point, but for 2 weeks now it has stopped tracking sleep. I tried restarting and I can't get it to restart for the life of me. I only saw the smile when it charged to 100%. And I can't for the life of me figure out how to change the clock face. 

[LiliyaFitbit]

Thank you for your reply, @MrsFlo32.

I appreciate your efforts and the additional details. I am sorry to hear you continue experiencing difficulties. Please follow these steps to change a clock face:

1. Open the Fitbit app and tap your profile picture from the Today tab.
2. Tap My Family.
3. Under your child's name, tap Switch to Kid View.

4. Tap your child's profile picture. 

5. You should see the Ace 2 paired to your child's account. If you don't see any tracker paired, tap "Set up a device" and follow the instructions. 

6. Tap Ace 2 tile.

7. Tap Clock Faces > All Clocks.

8. Browse the available clock faces. Tap a clock face to see a detailed view.

9. Tap Select to add the clock face to Ace 2. Sync the tracker. You can confirm the steps to sync the tracker at How do I sync an Ace tracker with my phone or tablet?

Hope this helps!