Ace 2 strap feedback

[Jus96tice]

My daughter loves her Ace 2 but she is forever having to fix her strap as the loop/slider on the strap doesn’t have a little nodule to keep it in place in the strap hole (My charge 2 strap has a nodule so my strap stays in place nicely)

The straps are also made from a smooth rubber which doesn’t help.

Fitbit would it be possible for you to make improvements to the strap so it is more secure on kids wrists and the end of the strap isn’t flapping about?

As the strap isn’t secure i worry about it falling off my daughters wrist whilst she’s running around and playing.

Thanks

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jus96tice it's great to see you in our Fitbit Community! I'm sorry about the experience that your daughter has experienced with the wristband.

I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.

[Jus96tice]

That’s good to know, thanks

[JuanJoFitbit]

@Jus96tice Your patience is greatly appreciated.

In the meantime, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a great day.