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Ace 2 won't switch screens

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‎10-16-2019 12:38 - last edited on ‎10-19-2019 04:34 by Fitbit Moderator

‎10-16-2019 12:38 - last edited on ‎10-19-2019 04:34 by Fitbit Moderator

Hi 

My sons ace2 is only showing time. It won't switch screens or do anything else. Any advice would be helpful. He's autistic, so routine is important. 

A

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎10-16-2019 13:03

‎10-16-2019 13:03

Hi @Rebelprince  first thing to do is a restart. click for directions

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-19-2019 04:34

In response to Odyssey13

‎10-19-2019 04:34

@Rebelprince I'm sorry for the late response. However, regarding the screen issue that your son's Fitbit Ace 2 is experiencing, I would like to follow up and would like to know if the issue persists or if it got fixed after following the restart process that @Odyssey13 shared.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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