Ace 3 Isn’t Syncing

[Tt3]

My son’s Ace 3 won’t sync. On the app it says “Looking.” It’s been doing that for weeks now. I’ve removed it and reinstalled it. I’ve also rebooted it and nothing seems to work. Has anyone had this issue? Any advice? Thanks!

[Cataclarity]

I just bought the Ace 3 for my daughter and I am unable to get the family account to even add to where I can see it on my profile. Though the fitbit app keeps telling me I already created one. I hope they didn't just sell this to me and then they are phasing it out. I chatted in for support too and they could not help me.

[Cmccallum8]

This is also happening to my daughters Ace 3. Would really like an answer

[Jrdubyakc]

@Tt3 Try changing the clock face style. Restarting the watch and changing the clock face seem to fix a lot of issues with the Ace. 

You can also try disconnecting it from your Bluetooth on your phone, restarting your phone, restarting the Ace and then reestablishing the Bluetooth connection. 

[Jrdubyakc]

@Cataclarity Are you positive you signed up using the same email address as your account?  Did you follow these instructions for family account setup? 

[KA-L]

I’m having the same problem.  I’ve turned phone on and off, I’ve disconnected his device and reconnected.  It shows connection to Bluetooth but says searching just as the other person stated.  It was working fine until about a week ago

[AndreaFitbit]

Welcome to the Fitbit Community! I'm sorry to hear your kids Ace 3 aren't syncing.

Please check help article: How do I set up Fitbit Ace devices? You'll find the instructions to set up your child's account and how to sync it. 

@Cataclarity, please check help article that @Jrdubyakc shared with you.

I hope this information helps. 

[Tt3]

Changing the clock face did help. Thanks! 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that changing the clock face helped syncing your son's Ace 3 with the Fitbit app @Tt3.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a great weekend. 

[Rachaelbaldry]

Hi, I’m also having this problem, my two boys have had their ace 3s for a week now and most of the time it just says “looking”. Changing the clock face isn’t helping as it won’t even go into the gallery when I tap it. Or when we have got in this evening each clock face we’ve selected says not available. Even if it’s one my son has had in the past. Please help, very frustrating 

[mummabear123]

im also having issues with my 8yos ace 3. ive followed the trouble shooting including changing the clock  face nd still nothing. the time and date are also incorrect 

[AndreaFitbit]

Thanks for getting back to us @Rachaelbaldry and welcome @mummabear123. I'm sorry to hear you haven't been able to sync your kid's Ace devices.

Syncing is the process that transfers the data the tracker collects to your child’s account in the Fitbit app. If the tracker is paired to your child’s device, it syncs every time your child opens the Fitbit app.

After your child syncs their tracker, log in to your Fitbit family account on your phone and switch to kid view to check their daily activity.

If you have more than 1 child account connected to the same device, you must sync each tracker individually. For instructions, see How do I sync an Ace tracker with my phone or tablet?

I hope this information helps. 

[Rachaelbaldry]

Hi, it hasn’t helped sorry. Their trackers seem to sync without going into the app as when I went in this evening it said last sync 1 hr ago but they still say “looking” and don’t sync on asking it too. 
I have just tried removing the device and re setting it up, at the pairing stage it said device found and asked for the 4 digits to be entered but no digits appeared on the tracker screen. I have tried again and now I’m not even getting to the stage, my phone can’t find the tracker when searching. This is quite frustrating 

[Tt3]

@AndreaFitbit changing the face did help. However, I did start having the same issue with my son’s Ace 3 on and off again a couple times after that. Not sure if Fitbit needs to update the app to fix these bugs?

[KA-L]

Changing the clock face didn’t help…
Maybe I’ll just call Fitbit and see if they can help me. I’ll post if I
find out!

[AndreaFitbit]

Thanks for getting back to us and for letting me know that advised troubleshooting steps didn´t work for you @Rachaelbaldry, @Tt3, @KA-L.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[KuPharmGirl]

You're a lifesaver!! Thanks!