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Ace 3 not charging

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‎04-20-2024 03:55 - last edited on ‎04-20-2024 08:45 by Fitbit Moderator

‎04-20-2024 03:55 - last edited on ‎04-20-2024 08:45 by Fitbit Moderator

My sons Ace 3 won't charge. When plugged in, the  screen lights up but it stays at 0%

I have tried everything suggest to no avail.

It was purchased in Aus Jan 2023, so 16mo old and still under the 2y warranty

 

Moderator edit: clarified subject.

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‎04-20-2024 08:45

‎04-20-2024 08:45

Hi @abbyr7373. Welcome to the community.

Thank you for sharing the inquiry regarding the Ace 3 and for trying to fix it on your own. 

Please, confirm that you have followed all the steps listed in this help article: Why isn't my Fitbit device's battery charging?

Sometimes devices get dirty with dust or debris on the gold contacts. Please see: How do I clean my Fitbit device?

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