help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 3 not charging

‎04-20-2024 03:55 - last edited on ‎04-20-2024 08:45 by Fitbit Moderator

‎04-20-2024 03:55 - last edited on ‎04-20-2024 08:45 by Fitbit Moderator

My sons Ace 3 won't charge. When plugged in, the  screen lights up but it stays at 0%

I have tried everything suggest to no avail.

It was purchased in Aus Jan 2023, so 16mo old and still under the 2y warranty

 

Moderator edit: clarified subject.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-20-2024 08:45

‎04-20-2024 08:45

Hi @abbyr7373. Welcome to the community.

Thank you for sharing the inquiry regarding the Ace 3 and for trying to fix it on your own. 

Please, confirm that you have followed all the steps listed in this help article: Why isn't my Fitbit device's battery charging?

Sometimes devices get dirty with dust or debris on the gold contacts. Please see: How do I clean my Fitbit device?

Best Answer
0 Votes