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Ace 3 not working properly

‎04-11-2025 03:51 - last edited on ‎04-25-2025 17:36 by Fitbit Moderator

‎04-11-2025 03:51 - last edited on ‎04-25-2025 17:36 by Fitbit Moderator

Hi, my child's Fitbit Ace 3 is not working correctly. You cannot see anything on the screen, and it does not vibrate when it is not connected to the charger. In charge, it vibrates, but the screen remains unclear. When I restarted it, the smile face did not appear, it showed some white lines. 

Thanks, 

Paulo

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎04-19-2025 14:09

‎04-19-2025 14:09

This is not how the device should be acting.  Is it possible to exchange it?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎04-25-2025 17:35

In response to DramaQueenDiva

‎04-25-2025 17:35

Hi @PRibeiro. Welcome to the community forums. 

Thank you for taking the time to share the inquiry with us regarding the Ace 3.

As you indicated in your post that the device does not vibrate when it is not connected to the charger, I suppose that it has to do with the battery. 

Please take a look at the following help article: Why isn't my Fitbit device's battery charging?

Thanks for the help provided @DramaQueenDiva.

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