help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace Feedback

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2018 13:11 - last edited on ‎08-01-2018 19:22 by Moderator Alum

‎06-29-2018 13:11 - last edited on ‎08-01-2018 19:22 by Moderator Alum

Having just bought my daughter a FitBit Ace ... some initial feedback ....

 

Essential:

Provide parent account ability to view all statistics without entering passwords. For those people that use secure passwords (i.e. up to 32 characters) this is highly inconvenient.

 

Nice To Have:

Ability to upload a photo

The instructions need improving when we have multiple devices - it was not clear I needed to login with the parent login and switch on the ipod touch.

 

 

Questions:

My daughter has a ipod touch - this does appear to sync?

 

 Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎06-29-2018 14:27

‎06-29-2018 14:27

@rncross wrote:

Further : it would be great if it would track distance.

 

( And I wish this forum software would allow you to edit a post! )

You can edit the posts on the forum by looking at the corner of your post on the right hand side.  You will see 3 dots.  Click them and you will see an option to edit your reply.

 

Back to the iPod in question, which generation does your daughter have?

 

I'd love to answer your other questions, but I haven't even set up my Ace yet, so I don't know much about the issues you are experiencing.  I'll probably set mine up sometime this weekend.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎06-30-2018 02:36

In response to DramaQueenDiva

‎06-30-2018 02:36

Hi,

 

Thanks for the hint re three dots ; I did see that but there is no edit option even though I am logged in!

 

Its an iPod Touch 6th Gen - it does seem to sync.

 

I think the lack of recording distance is a shame and the parent view could easily have _major_ improvements via an app update.

Best Answer

‎07-04-2018 11:17 - edited ‎07-04-2018 11:18

‎07-04-2018 11:17 - edited ‎07-04-2018 11:18

Welcome to the Forums @rncross and thanks @DramaQueenDiva for your help! 

 

Thanks for sharing your Fitbit continuously works to improve the quality of products and services, and all this information is useful to our team of developers. I recommend checking the Feature Suggestions Board where you can share your ideas once become popular they can be implemented on the future. If you find that a similar suggestion has already been made by another member of the community, you can vote for their idea and add your comments.

 

Hope to see you posting more often! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer