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Ace battery draining fast

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‎09-25-2019 12:14 - last edited on ‎09-26-2019 04:25 by Fitbit Moderator

‎09-25-2019 12:14 - last edited on ‎09-26-2019 04:25 by Fitbit Moderator

My daughters Fitbit Ace is 7 months old but losing charge very quickly, within 36 hours.  Can I return the product to the Argos store we originally purchased it from or do I need to contact Fitbit direct?  Thank you for your help.

 

 

Moderator edit: updated subject for clarity

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‎09-25-2019 14:22 - edited ‎09-26-2019 04:28

‎09-25-2019 14:22 - edited ‎09-26-2019 04:28

Hello @MrsEIOW and a warm welcome.  I'm sure that your daughter's Ace is past the return period for Argos.  But Argos is an authorized Fitbit retailer.  You should contact Fitbit Support directly.  I am answering from the USA.  Click or tap on the bottom of any page -- tap on HELP -- to get Support in the UK (?).

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-26-2019 04:24 - edited ‎09-26-2019 04:26

In response to LZeeW

‎09-26-2019 04:24 - edited ‎09-26-2019 04:26

@MrsEIOW welcome to our Fitbit Community! The information that shared @LZeeW is correct.

 

If you haven't contacted our Support team yet in regards the battery draining issues that your daughter's Fitbit Ace is experiencing, I would like you to try the tips that are listed in this help article. These tips are helpful in order to improve the battery life of your Versa.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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