Ace not charging

[Charmie]

My daughters ace is not charging. I have tried everything from cleaning the charging pins to switching chargers, nothing seems to work. 

[JuanJoFitbit]

@Charmie It's great to see you in our Fitbit Community! I'm sorry to hear that your daughter's Ace is not getting a charge even though you have cleaned the contacts and trying other charging cables.

I would like to know if you also tried the restart process as described in this help article.

As a side note, does the Ace turn on when you put it in the charger?

Looking forward to your response! 

[Charmie]

I have tried to restart, doesn’t seem to work. The battery sign with an excalimation mark appears. 

[JuanJoFitbit]

@Charmie Thank you for getting back and trying the steps listed above. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any doubts!