Ace not charging

[Hallyoh]

Hi, my daughters ace has just stopped working, it will  not charged. I've clean the ports and done everything that is recommended on Fitbit site but still nothing. She only has it 4 months

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Hallyoh.

I appreciate your participation in the Forums and sharing that your daughter's Fitbit Ace has stopped working and won't charge. Thank you for your efforts to resolve the issue and following the recommendations on the Fitbit site, you can confirm the complete troubleshooting steps in this help article: Why isn't my Fitbit device's battery charging?

Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.

I'll be around if you need further assistance. 

[BrigidLopez]

I’m having the same problem with my daughters. I use it to track her sleep because that is when she has seizures and I track it to see if I miss any. But the last few weeks I haven’t been able to use it because it has stopped charging.

[KarenG13]

My child's Ace is not charging either.  He got it last Christmas 2018.  It stopped charging about two months ago.  I have also done everything suggested to fix the issue.  It still doesn't charge... Help!

[LiliyaFitbit]

Welcome to the Fitbit Community, @BrigidLopez @KarenG13. I am sorry for the delayed response.

@BrigidLopez thank you for joining the thread and sharing that your daughter's tracker isn't charging. I would like to confirm if you've tried the complete troubleshooting steps including a restart from this help article: Why isn't my Fitbit device's battery charging?

@KarenG13 I appreciate your efforts to resolve the issue with your child's Ace. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

Let me know if you have any questions.

[KarenG13]

Hello, thanks for responding,

Yes I have tried all of the trouble shooting steps

[LiliyaFitbit]

Hi @KarenG13, thank you for your reply. 

I appreciate your efforts. Our Support team will be contacting you shortly. I know they will be glad to help you out and provide a solution.

I'll be around if you need further assistance. 

[Leanne-91]

My son's has done the exact same thing and he's had it since June. 

[JuanJoFitbit]

@Leanne-91 thank you for joining us in this thread and our Fitbit Community! By the way, I'm sorry for the late response.

Regarding the battery issues that your son's Fitbit Ace is experiencing, I was able to get in touch with our Support team and was told that they assisted you via email.

Please reply to their email in order to follow up.

Let me know if you have any questions! 😀