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Ace not responding and will not reset

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‎10-23-2019 10:17 - last edited on ‎10-24-2019 15:33 by

‎10-23-2019 10:17 - last edited on ‎10-24-2019 15:33 by

I cannot reset my daughter's Ace2. The screen will not respond to swipes or taps. When you hold the button for 5 seconds it also does.not reset. 

 

 

Moderator edit: subject for clarity

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‎10-24-2019 15:32

‎10-24-2019 15:32

Welcome to the Fitbit Community, @German1.

 

I appreciate your participation in the Forums and sharing that the screen on your daughter's Ace 2 won't respond to swipes or taps. Thank you for your efforts to resolve this. I recommend trying the following:

 

1. Switch to a different clock face: How do I change the clock face on my Fitbit device? 

2. Please confirm the complete steps to restart the tracker: How do I restart my Fitbit device?

 

Let me know if the issue persists. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-21-2019 08:57

In response to LiliyaFitbit

‎12-21-2019 08:57

My daughter's fitbit is brand new.  Opened yesterday.  Fully charged but it is over-counting steps.  Tried to reset but it will not reset. 

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‎12-21-2019 09:46

In response to bteff

‎12-21-2019 09:46

Sorry to hear that. Unfortunately, I reached out to customers service and
they were less than helpful. They gave me the IT customary equivalent of
"did you turn it off and turn it back on" I've decided I will just get her
something else. I also have issues with my Ionic and am just going to get a
Samsung smart watch.
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