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Ace not staying on

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‎08-25-2020 23:21 - last edited on ‎08-26-2020 17:38 by

‎08-25-2020 23:21 - last edited on ‎08-26-2020 17:38 by

My daughter received an ACE for a birthday gift on the weekend. After successfully setting up we have found it is switching off and only comes back on when plugged in. Battery is fully charged and I have tried resetting and other trouble shooting suggestions. Not sure what other options we have now

 

 

Moderator edit: subject for clarity 

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‎08-26-2020 17:33

‎08-26-2020 17:33

Welcome to the Fitbit Community, @Leah31.

 

I am sorry to hear your daughter's Ace tracker turns on only when plugged in. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've tried doing a restart already, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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