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Ace not syncing

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‎08-29-2019 06:50 - last edited on ‎08-30-2019 12:43 by

‎08-29-2019 06:50 - last edited on ‎08-30-2019 12:43 by

My daughter's Ace hasn't synced since February. How can I return that functionality?

 

 

Moderator edit: subject for clarity

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‎08-30-2019 12:42

‎08-30-2019 12:42

Welcome to the Fitbit Community, @John081.

 

I appreciate your participation in the Forums and sharing that your daughter's Ace tracker hasn't synced since February. Thank you for your efforts to resolve this issue. If the Ace tracker is paired to your daughter's device, it syncs every time she opens the Fitbit app. If you're using your device to sync your daughter's tracker, please follow these steps: How do I sync Ace or Ace 2 with my device?

 

If you continue experiencing difficulties with syncing, I recommend following the complete troubleshooting steps from this help article: Why won't my Fitbit device sync?  

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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