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Ace not syncing

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‎12-13-2021 01:50 - last edited on ‎12-14-2021 12:18 by Fitbit Moderator

‎12-13-2021 01:50 - last edited on ‎12-14-2021 12:18 by Fitbit Moderator

My sons Ace has developed multiple issues.  It seems unstable.....at first it wouldn't sync. Daily restarts seemed to help although annoying.  Now it wont restart at all via the button on charger nor will it charge from any of our macbooks. I've checked and feather dusted the contacts to no avail.

Raised an issue with online chat support who said they will escalate as they couldn't help.  Are there known issues.  Such a shame.  Disappointed. 

 

Moderator edit: updated subject for clarity

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‎12-14-2021 12:16

‎12-14-2021 12:16

Welcome to the Fitbit Community, @MrCee.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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