Ace slow process to sync

[haverer]

Hi... I've got two for not aces linked to my account through the family section, belonging to my children. 

They don't seem to auto sync to my phone. I have to switch to one kid view, sync which can take a could of minutes, then go back to parent view, into the other child view, sync that one etc. 

That can't be right for such a well known product... What an i doing wrong?!

Also still takes ages to switch to kid view.. yawn 

Thanks for any pointers.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@haverer It's great to see you in our Fitbit Community! I really understand how frustrating this is for you. I'm afraid to tell you that your kids Ace will sync their data when you switch to their accounts. I appreciate your feedback in regards to this matter since this helps us to keep improving.

Let me know if more assistance is needed!