help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace steps decreased

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-27-2021 18:19 - last edited on ‎03-28-2021 13:56 by

‎03-27-2021 18:19 - last edited on ‎03-28-2021 13:56 by

help! I have had a Fitbit ace for a couple years, and today I got 16,000 steps! Of course I got really exited and went to log a walk in the exercise section of the app. When I entered the walk into the app, it brought my steps down to 11,000! This has also happened with my active minutes before and I don’t like that happening! What can I do to fix this?

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
1 REPLY 1

‎03-28-2021 13:55 - last edited on ‎09-15-2024 09:11 by Fitbit Moderator

‎03-28-2021 13:55 - last edited on ‎09-15-2024 09:11 by Fitbit Moderator

Welcome to the Fitbit Community, @goalgoat.

Thanks for the details shared in your post. I understand how you are feeling about this situation. If you logged your activity manually, the manually logged activities override your device's data. You can see a decrease in active minutes or steps after logging an activity, which can occur if what your tracker recorded was more intense than what you logged. For more information about logging activities manually, see How do I manually log exercises in the Fitbit app?

I was able to see that you have already contacted our Support team regarding this. Thank you for your time and efforts.

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes