Ace stopped tracking sleep

[Pfitzrob]

I purchased the ace to monitor my son's sleep habits.  It stopped recording his sleep on Jan 20.  I have reset it and it still does not work

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Pfitzrob. 

I am sorry to hear your son's Ace stopped tracking his sleep. I understand that you purchased the tracker to monitor your son's sleep habits. Thank you for your efforts to resolve this by doing a restart. I recommend the following:

1. Confirm that your son sleeps with the tracker on his non-dominant hand.

2. Confirm that the tracker is snug on his wrist. 

You can find more information about tracking sleep here. 

Please keep me posted, I'll be around.

[Pfitzrob]

Thanks for your response.

The fitbit is snug on his non dominant hand. 

Any other suggestions?

Patricia 

[LiliyaFitbit]

Hi @Pfitzrob, thank you for your reply.

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.