Ace 2 jumping between screens

[RAMW]

Ace2 is randomly jumping between screens.  It’s consistent. A reboot does not resolve it.

[LiliyaFitbit]

Welcome to the Fitbit Community, @RAMW. 

I am sorry to hear the Ace 2 is randomly jumping between screens. Thank you for your efforts to resolve this by doing a restart. I recommend changing the clock face by doing the following:

1. With the tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
2. Tap Clock Faces > All Clocks.
3. Browse the available clock faces. Tap a clock face to see a detailed view.
4. Tap Select to add the clock face to Ace 2.

Let me know how it goes, I'll be around.

[Kieks2010]

Hi,

I just purchased an Ace 2 for my daughter and have set it up accordingly and unfortunately came across the same issue of the faces continuously scrolling/jumping between apps, I tried the whole restart with the USB and the smiley face but no luck, tried what you said in terms of changing the clock face and still unfortunately no good, any other ideas??

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kieks2010. I am sorry for the delayed response.

Thank you for joining the thread and sharing that you're experiencing the same issue with your daughter's Ace 2 tracker. I appreciate your troubleshooting efforts. I could see that you've already contacted our Support team about this. I know they will do their best to help you, please keep working with them.

If you have any questions, feel free to let me know.