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Ace strap falls off

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‎08-14-2019 13:54 - last edited on ‎08-15-2019 05:31 by Fitbit Moderator

‎08-14-2019 13:54 - last edited on ‎08-15-2019 05:31 by Fitbit Moderator

My daughter has a fit bit ace and the strap keeps falling off. Is this a General fault with them?

 

 

Moderator edit: updated subject for clarity

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‎08-15-2019 05:31

‎08-15-2019 05:31

@Annajfox welcome to our Fitbit Community! Since your daughter's Ace wristband falls off constantly.

 

Please check out this help article and try removing the wristband and attach them again as described in the images. After this, check out if the strap doesn't fall off.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-15-2019 05:36

In response to JuanJoFitbit

‎08-15-2019 05:36

Hi we have tried that and it still falls off as the connection is loose

Sent from my iPhone
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‎08-20-2019 09:03

In response to Annajfox

‎08-20-2019 09:03

@Annajfox I'm sorry for the late response. However, regarding the strap issue that your daughter's Fitbit Ace experienced, I was able to get in touch with our Support team and was told that they assisted you via email.

 

I'm so glad to hear that a solution was provided and your daughter will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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