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Ace will not turn on

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‎12-25-2018 16:40

‎12-25-2018 16:40

This is so frustrating!!! Bought a Fitbit Ace for daughter's Christmas and a new laptop.  Downloaded the app and created a family account and childs account and followed all the processes.  Device has a full battery charge BUT WILL NOT SWITCH ON!!!!!!

 

Press the button 3 times and it looks like its starting (get the V.37.01.11 then back to fitbit.com/setup

 

About to throow out and get a Garmin this is useless.

Any help appreciated if this is user error....

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5 REPLIES 5

‎12-25-2018 17:02

‎12-25-2018 17:02

I bought a Fitbit ace for my son for Christmas and we charged it and tried the reset button and it won't do anything. I can't see the logo and it won't vibrate. My son is very disappointed that he has to wait 

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‎12-25-2018 18:52

In response to Leannjeffers

‎12-25-2018 18:52

I'm having the same problem, my son is so disappointed!! Frustrating he has to wait

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‎12-27-2018 04:48 - edited ‎12-27-2018 04:48

In response to SunsetRunner

‎12-27-2018 04:48 - edited ‎12-27-2018 04:48

Bump

Same here

 

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‎12-28-2018 19:24

‎12-28-2018 19:24

I am having the same issue. Brand new out of the box. It will not charge. VERYdisappointing for my 9 year old. The screen is black. 

 

Reset is not working. What now?

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‎01-05-2019 19:55

In response to AEC92002

‎01-05-2019 19:55

I had mine working but since the battery went flat it will not charge. Checked all the suggested tips including reset but just end up with a battery symbol with and exclamation mark inside. 

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