Ace won’t keep a charge

[Mel409]

We have an ace for my daughter and she’s had it since Christmas. It’s been having battery problems. It’s battery dies within a day. Any ideas to fix it? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mel409. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the battery issue you're experiencing with your daughter's Fitbit Ace. Thank you for your efforts to resolve this. I recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

Let me know how it goes. 

[Mel409]

It still only lasted about 2 days.

[LiliyaFitbit]

Hi @Mel409, thank you for your reply.

I appreciate your efforts. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if you need further assistance. 

[Mel409]

Thank you for your email!

[LiliyaFitbit]

It's nice to see you around, @Mel409.

Thank you for your feedback. Our Support team will do their best to help you, please keep an eye on your inbox. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

Let me know if you have any questions.