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Ace won't sync to correct time

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‎11-24-2020 00:06 - last edited on ‎11-25-2020 14:55 by

‎11-24-2020 00:06 - last edited on ‎11-25-2020 14:55 by

I've  had my ace fitbit, originally my daughter's,  for two years. It has stopped syncing to correct time and date. I've  tried everything I've  done before to sync again after battery recharge. What other ways are there to get correct time and date? 

 

 

Moderator edit: subject for clarity 

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‎11-25-2020 14:54

‎11-25-2020 14:54

Hi @KylieJosephson, it's nice to see you again in our Community Forums. 

 

I am sorry to hear your Fitbit Ace won't sync to correct the time. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. The tracker should show the correct date and time after syncing. If you're experiencing difficulties with syncing, please try our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync? 

 

If the tracker is still showing the wrong time after syncing, please try the additional troubleshooting steps here. 

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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