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Ace screen glitching

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‎11-23-2020 02:52 - last edited on ‎11-25-2020 14:59 by

‎11-23-2020 02:52 - last edited on ‎11-25-2020 14:59 by

Hi all!

My daughter received a Ace for her birthday yesterday, but the screen keeps glitching when son time display etc. it’s fine while it’s plugged in to charge. 

has anyone has this happen? Thanks I’m advance

 

 

Moderator edit: subject for clarity 

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‎11-25-2020 14:58

‎11-25-2020 14:58

Welcome to the Fitbit Community, @Kritta.

 

I appreciate your participation in the Forums and sharing that the screen on your daughter's Ace keeps glitching. Thank you for providing the additional details, I understand how you are feeling and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

Have a great day!

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